 |
|
Contacting Us
Trouble tickets | Helpdesk | Areas of support | Emergency Pager
| Helpdesk (8:00 am - 4:30 pm ) |
858-784-9369 |
| |
858-784-9937 |
| Emergency Pager - Please see notes below |
858-493-5882 |
| Fax |
858-784-9301 |
| Mailing Address |
10550 North Torrey Pines Road, TPC21
La Jolla, CA 92037 |
| Mail Drop |
TPC21 |
| Physical Address |
3377 Torrey Pines Court, Suite 350 |
| How to find us |
Map to physical location |
| Scripps Florida IT Services |
flhelpdesk@scripps.edu |
Trouble Tickets
A web interface for logging and tracking problems & questions.
The best way to submit most services request is to use the web-based trouble ticket.
Helpdesk
IT Services's Helpdesk phone is staffed from
8:00am to 4:30pm, Monday through Friday.
The extension is 4-9369.
For walk-in assistance, the helpdesk is located in
suite 350, 3377 N. Torrey Pines Court (Map).
IT Services would like to serve you better and
faster. Please assist us with reporting problems by contacting the helpdesk
or submitting a trouble ticket as stated above.
Areas of support and Associated staff |
| Computer Systems/Desktop Support |
Microsoft Windows |
Jason Maffioli (Team Lead), Steve Diaz, Corey McCann, Katy Moore, Don Soucy, Joey Thornhill, Tofan Rafati |
Macintosh |
Matt Barnas (Team Lead), David Laing, Joey Thornhill, Tofan Rafati |
| Unix |
Matt Barnas (Team Lead) |
Linux |
Corey McCann, Joseph Thornhill |
SGI Workstations |
|
SUN Workstations |
Mark Christe |
HP Workstations |
Michael Nguyen |
| |
|
| Desktop & Web Software |
Citrix |
Greg Dunlap |
MySQL database |
Jim Keais, Greg Dunlap |
Microsoft SQL database |
Beth Peterka |
Web calendar |
SunOne: Greg Dunlap |
Web calendar |
Exchange: Beth Peterka |
Web calendar, WebEvents |
Jim Keais, Greg Dunlap |
Microsoft SharePoint |
Beth Peterka |
Wave3 Video Conferencing (or other vendors) |
Matt Barnas |
Framemaker |
|
| |
| Account & Email Support |
Accounts
| accounts@scripps.edu |
Email |
email@scripps.edu |
Mailing lists |
Jim Keais |
| |
| Network Support |
Network infrastructure |
Dave Root (Manager), Bill Bauer, Chris Dudley, Nancy Curry |
VPN |
vpn@scripps.edu |
Security/Firewall |
Mike Spooner, Bill Bauer, Dave Root |
PPP accounts |
Alexa Cain, Chris Dudley |
Modem support |
Chris Dudley, Bill Bauer |
|
|
| Central Computational and Data Systems & Specialized Scientfic Software
|
Central computer cluster |
Bill Young, Lisa Dong |
DMF, Data archival system |
Bill Young, Lisa Dong |
Computer Backup & Restore |
Di Wang, Lisa Dong |
PBS (Network Queueing Environment |
Bill Young, Christoph Weber |
MSI/Biosym Software |
Christoph Weber |
AVS |
Christoph Weber |
Protein Data Bank (PDB) and Cambridge Crystallograhic database |
Christoph Weber |
SGI Compilers |
Christoph Weber |
| |
| Administrative |
TSRI Computer Recharge Policies |
Alexa Cain |
Billing, Purchasing & Maintenance Contracts |
Alexa Cain |
Software license compliance & auditing |
Nancy Fournier |
|
|
Paging Us
For emergencies before, or after hours. (Also for use during the
day if other methods to reach IT Services fail).
Monday - Friday: 7 am - 8:30 am; 5 pm - 10 pm
Saturday - Sunday: 7 am - 10 pm
Dial
858-493-5882
Wait for the beeps, then enter the number at which you would like to be called, followed by the "#" key. You should expect to receive a call in a reasonable period of time.
|
|
