Training
Courses Offered
Software Training
We offer classroom training for both the Windows and Mac platforms in Adobe Acrobat Professional, Adobe Dreamweaver, Adobe Photoshop and Microsoft Excel, Word, Outlook and PowerPoint and others.
Tutorials and tips are available online.
See the Software Training page for contact information and additional resources.
Supervisor Training
The Role of the Manager/Supervisor
An introductory class for new supervisors and managers to explore the changes in accountability, role, leadership, the development of others and the new expectations others have of you.
Managing Expectations
This class is for the newly appointed supervisor or manager and looks at how to manage the expectations of both those that now report to you, and of your boss.
The Art of Planning
Suitable for both new and long-time supervisors and managers, this class involves the importance of goal-setting, establishing priorities in a demanding workplace, and when and how you should plan.
Getting the Right Things Done
For newbies and experienced supervisors and managers, this class is aimed at helping you step back from the urgent demands you are facing and decide where you should be focusing your energies.
Effective Interviewing and Hiring
The class includes interview questions you should avoid because of legal implications, Affirmative Action requirements, the TSRI hiring process, types of interview questions and why some are more effective than others, the interview structure, common interviewer mistakes and how to evaluate applicants.
Dealing with Conflict in the Lab or Office
The win/win approach to conflict management, clues to conflict in your lab or office, levels of conflict and how it escalates, Flight, Flight or Flow, valuing differences, responding to the situation appropriately.
How and I Doing? The Performance Review
The performance review: What they are and why do we do them? Their place in the performance management process, benefits to having these discussions, how to prepare for them, what to focus on, agreeing on a plan of action.
Corrective Action and Termination
This class includes how to prevent these problems, why supervisors sometimes need to take corrective action, the correct, legal and consistent steps to take, focusing on specific behaviors, appropriate consequences of non-compliance: suspensions, demotions and terminations.
Classes for All Employees
Dealing with Change
How change affects people differently, the transition process and its stages, what you can do in the face of change, taking stock of where you are now.
Effective Teams
The advantages of team building, what effective work teams look like, team roles, capitalising on differences.
Time Management
Time management myths, SMART goals, time logs and time wasters, procrastination, getting organized - calendars, planners, and prioritization.
Understanding Cultural Differences
The culture iceberg, dissecting culture, culture shock and the typical stages one goes through, interesting differences in the major groups represented at TSRI.
Difficult Communication
Which behaviors are difficult to deal with, your default conflict style, using the CALM model to manage the difficult communication, managing the outcome an reaching resolution.
Creative Problem Solving
Participants get to explore the practical value of a variety of creative problem-solving methods from leading thinkers.