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CAPS services are available to TSRI benefits-eligible employees and dependents.

Counseling & Psychological Services

CAPS Services Overview 

The Counseling Center provides free, confidential counseling services to benefits-eligible employees and their dependents. Non–emergency counseling by licensed professionals is available for issues ranging from job stress to major depression.  Clients at CAPS are usually seen in individual counseling, couples counseling or support groups.  CAPS also offers guidance and referrals to people requiring longer-term or specialized treatment.  Below are descriptions of our therapy services, as well as other support, outreach and educational services provided by CAPS counselors.

Common Concerns

Clients bring a range of concerns to counseling.  We find that whether clients are P.I.’s, administrative assistants, post-docs, graduate students or other staff, the issues brought for treatment are universal.  These include, but are not limited to:

  • Marital or relationship concerns
  • Stress
  • Change or loss difficulties
  • Mood-related concerns
  • Job stress
  • Anxiety
  • Career or academic issues
  • Health-related concerns
  • Parenting concerns
  • Eldercare issues


Confidentiality is an issue that we at CAPS take very seriously. The Counseling center, the ethical principles of counseling professionals and state and federal law all support the importance of confidential interactions between clients and their counselors. In most cases, we will not release information about your participation in therapy to anyone unless you give us explicit permission to do so, or if emergency circumstances require it. In rare and serious situations, we may be legally and ethically mandated to breach confidentiality. If there is a risk of serious harm to you or someone else, if you inform us about the abuse of a child or an elderly person, or if a court orders information to be provided, then we may need to breach confidentiality.

Urgent Assistance

If your situation is life threatening, go directly to a hospital emergency room or call 9-1-1 for assistance.

Otherwise, 24-hour psychiatric help is available to benefits-eligible members of the TSRI community: PPO participants can call the United Behavioral Health Helpline: 1(800) 888-2998. There may be a charge for these services depending on the level of care provided.

San Diego County Mental Health Crisis Line: 1-888-724-7240 (available to the public)

Helping a Student or Colleague

If you are concerned about a colleague, you can always encourage them to make an appointment at CAPS. You can also make an appointment to speak confidentially to a CAPS counselor about your concern and to receive support, yourself. If you believe your colleague may be in serious distress, please refer to the crisis contact sheet (link below).

Crisis Contact Sheet

Session Limits

The counselors at CAPS utilize a brief-therapy model, which means they typically see clients for up to ten appointments a year.  If a community member is in need of more intensive or extensive support, we will assist them with referrals to appropriate community-based resources.


Services at CAPS are free to all TSRI health insurance-eligible employees, students and dependents.  Referral to other programs may be partially covered under TSRI’s medical or mental health plan.  For additional information about your coverage for these external programs, contact a Human Resources representative at (858)784-8487.